FAQs

Frequently Asked Questions

Please select from one of popular question categories below.

  • Are you open on weekends?

    Yes. Our dealership is open on Saturday and Sunday. Our MOT and Service centre is only open Monday to Friday.

  • Are all of Windmill Motors vehicles checked?

    Every vehicle bought from Windmill Motors will undergo a comprehensive pre-delivery inspection, a fresh interim service if due and a new 12 months MOT with no advisories (if due within 6 months) before you collect your new car.

     

  • Do you do HPI checks on all your vehicles?

    Windmill Motors carries out an HPI check on every vehicle prior to it going on sale. This is to ensure it has no outstanding finance, has not been reported as stolen, and has not previously been written off by an insurance company.

  • Can I test drive a vehicle?

    Yes. We offer test drives 7-days a week on all vehicles displayed. Simply ask one of our team to arrange it for you. We simply require a photo card driving licence from you. If you only have a paper licence, we would need to see an additional photographic ID such as your passport. Obviously we don't charge anything for taking a test drive, but we do recommend booking a test drive before you visit us to avoid any delays when arriving on site.

  • What do I need to bring with me to buy a car?

    One form of photo ID to prove who you are - this can be a driving licence or passport, for example.

  • I’m unable to come to the dealership to view the car I’m interested in. Can you send me a walk around video or do a live video viewing?

    Yes. We can send you a short walk around video of your chosen car. Alternatively, one of our sales team can call you via Facetime or WhatsApp video at a pre-arranged date and time to show you around the car virtually.

  • How do I reserve a car or van?

    You can reserve a vehicle over the phone using a debit card, when we’ll take a £200 fully refundable deposit. Alternatively, you can reserve online for £99, or visit us to view and test drive the car in person before you reserve. Deposits can be paid by debit card, cash or bank transfer. Please note that deposits placed in person are considered a purchase deposit, so we will reserve the car until the vehicle is ready for collection. This type of deposit is non-refundable, but is transferable.

  • How much does it cost to deliver a car to my house?

    If you're interested in taking advantage of our home delivery service, we can make all the necessary arrangements to deliver your vehicle direct to your door. Please get in touch with us so we can provide you with a quote based on your requirements. 

  • What do I need for a home delivery?

    We will need your driving licence with your current address. However, if your driving licence does not list your current address or you would like to use your passport, we will also need to see a recent utility bill with the correct address on it. You will also need your photo ID when we deliver your vehicle.

  • Do you offer home delivery?

    Yes we offer nationwide transported delivery for our customers. Please enquire for a bespoke quote or visit our Home Delivery page for more details.

  • Do you charge fees?

    No. We do not charge any fees for buying your car or van.

  • Can you collect my car?

    Yes. We are always on the lookout for good quality, well maintained cars or vans similar to those we typically sell. We are happy to travel nationwide and collect a vehicle from your home.

  • How will I receive the money?

    We pay by immediate bank transfer, so please bring your bank details with you. If you have outstanding finance we can settle this too (you will need to bring your settlement letter along with you).

  • What documents do I need to bring with me?

    You will need to bring your vehicle documents and proof of identity, including; V5 logbook, MOT certificate, service history details, owners manual, spare keys, plus any additional items or paperwork and repair invoices you may have. If a valid V5 logbook cannot be provided, you will be charged a £200 holding fee until this is presented (refundable within 28 days once a V5 logbook is provided – non-refundable thereafter). A valid UK photo driving licence or your current passport is required as proof of ID, plus two original documents providing your current address dated within the last three months (for example: a bank statement, council tax statement or any other utility bill).

  • How will you value my car?

    We will value your car in a variety of ways; from an analysis of used car prices and market trends, to a physical inspection and test drive. We will look at your vehicle's condition, history, and desirability/specification before a final valuation and offer is given. Simply visit the sell your car page on our website and fill in the form. A member of our buying team will be in touch to arrange an appointment with you.

  • I want to sell my car or van, will Windmill Motors buy it?

    Yes we can buy your car or van, even if you don’t buy one of our vehicles. Find out more by visiting our Sell Your Car page

  • Do I need to do anything with my part-exchange V5 logbook?

    When you hand over your part-exchange V5, you need to keep Section 9 (Transfer to Trade) so you can sign, complete and return this part to the DVSA. The DVSA will then write to you within 30 days to confirm you've been removed from the vehicle record, and you will receive a road tax refund of any full month remaining from the DVSA.

  • What should I do if I have lost my V5 logbook?

    If your V5 registration document/certificate (or the new keeper supplement) has been lost, stolen or destroyed, you will need to purchase a replacement from the DVSA at a cost of £25. You can complete a Vehicle Registration Certificate V5C Application Form (V62). This form is available from local Post Office branches, or can be downloaded by visiting: https://www.gov.uk/vehicle-log-book.

    If you have already registered as the vehicle keeper on the DVSA computer and there are no changes to your personal or vehicle details, you can apply for a duplicate copy by calling 0300 790 6802 using a debit/credit card for payment. If a valid V5 logbook cannot be provided, you will be charged a £200 holding fee until this is provided (refundable within 28 days once a V5 logbook is provided - non refundable thereafter).

  • What do I need to do if I have a private number plate on my part-exchange?

    You will need to put your private number plate on retention with the DVSA (Driver and Vehicle Standards Agency) before you collect your new car from us. Please allow up to 5 working days for your documentation to arrive in the post once the retention has been completed. There is an £80 charge from DVSA for this. You can then transfer your private plate (free of charge) onto your new car once the V5 logbook arrives in your name. Please follow this link to retain your number plate:

    https://www.personalisedvehicleregistration.service.gov.uk/retain/vehicle-lookup.

  • Can I part-exchange my old car even if it has outstanding finance on it?

    Yes. The remaining balance will go on the finance for the car that you will be purchasing from us and we can settle the finance on your current vehicle.

     

  • What documents do I need to bring with me?

    You will need to bring your vehicle documents and proof of identity, including; V5 logbook, MOT certificate, service history details, owners manual, spare keys, plus any additional items or paperwork and repair invoices you may have. If a valid V5 logbook cannot be provided, you will be charged a £200 holding fee until this is presented (refundable within 28 days once a V5 logbook is provided – non-refundable thereafter). A valid UK photo driving licence or your current passport is required as proof of ID, plus two original documents providing your current address dated within the last three months (for example: a bank statement, council tax statement or any other utility bill).

  • Do you take part-exchange vehicles?

    We are happy to accept all types of vehicles for part-exchange. You can get a competitive price for your current vehicle from one of our team on site, or by visiting the Part Exchange page on our website. We will value your vehicle for free and hold the price for up to 7-days.

  • How long does it take for the V5 to come back to me?

    The DVSA should return your V5 to you within six weeks. If you do not receive anything within that time contact the DVSA here: https://www.gov.uk/contact-the-dvla.

  • How do I tax my vehicle?

    One of our sales team will assist you with taxing your vehicle when you are on site to collect your car. Please be aware that when paying for tax using your credit card, there is a £2.50 charge by DVSA.

  • What will I need to bring with me when I collect the vehicle?

     

    If you’re paying in full, the preferred payment method is by transfer to our bank account (see further details) 24-hours before your collection. The payment reference should be your vehicle registration number - you can find this on your sales order. Alternatively you can pay via debit card, credit card or cash when you are on site. You must also bring your driving licence or passport when you come to collect your car, regardless of whether you are paying in full or on finance. If you are part-exchanging, you will need your V5 log Book, MOT, service history, owners manual and spare keys.

  • Do you charge fees?

    No. We do not charge any fees for buying your car or van.

  • Do you accept cash payments for vehicles?

    Yes. The maximum amount allowed for cash payments under Government guidelines is €10,000 (currently £8,800) per transaction or 'series of transactions'.

  • If I am not financing the vehicle, what payment methods do you accept?

    We accept UK debit cards, credit cards, bank transfer, BACS/CHAPS/faster payments - all with no charge to do so.

  • How long does it take for the V5 to come back to me?

    The DVSA should return your V5 to you within six weeks. If you do not receive anything within that time contact the DVSA here: https://www.gov.uk/contact-the-dvla.

  • How do I tax my vehicle?

    One of our sales team will assist you with taxing your vehicle when you are on site to collect your car. Please be aware that when paying for tax using your credit card, there is a £2.50 charge by DVSA.

  • What will I need to bring with me when I collect the vehicle?

     

    If you’re paying in full, the preferred payment method is by transfer to our bank account (see further details) 24-hours before your collection. The payment reference should be your vehicle registration number - you can find this on your sales order. Alternatively you can pay via debit card, credit card or cash when you are on site. You must also bring your driving licence or passport when you come to collect your car, regardless of whether you are paying in full or on finance. If you are part-exchanging, you will need your V5 log Book, MOT, service history, owners manual and spare keys.

  • Can I extend the warranty on my new car?

    Yes. At point of sale you will be offered warranty products that will extend the period of cover to an additional 12, 24 or 36 months on top of the free 3 months warranty cover provided by Windmill Motors. Full details can be found on our warranty page.

  • Does every vehicle come with a warranty?

    Yes. Every retail vehicle purchased from Windmill Motors comes with at least a 3 months comprehensive warranty (T&C's apply).

  • Are you an approved FCA dealership?

    Yes we are approved and regulated by the Financial Conduct Authority (FCA). Our firm reference number is 658714.

  • Can I use my own finance company?

    Customers using a 3rd party finance broker which is outside our agreed panel of lenders (brokers such as Car Finance 24/7 and Zuto etc, that pay funds direct to Windmill Motors Limited, on the customer's behalf) will incur a Broker Service Charge of £350.00 inclusive of VAT.

  • Can I settle my finance agreement early?

    You can settle your account at any time on both Hire Purchase (HP) and Personal Contract Purchase (PCP) finance agreements.

  • What information do you require when applying for finance?

    When you apply, we will require employment details, 3 years address history, bank account details and a copy of your driving licence.

  • I have a low credit score, can I still get car finance?

    We are non-judgemental and here to help. We have worked with hundreds of customers in a no-pressure environment to assist in finding them affordable car finance, even though they had struggled to get finance elsewhere. Whether you’ve had CCJ’s, defaults, have previously been bankrupt, or you’re self-employed, we believe that we can help. We can also help members of HM Forces who sometimes have difficulty in obtaining car finance.

  • I want to finance my car under my business name. Can I do this, and what further information is required?

    We do offer finance for business customers. You will need to provide 3 years of company accounts and the director may also be required to be the guarantor for the loan.

  • I am not originally from the UK. Can I still apply for finance?

    If you have 3 years unbroken residency within the United Kingdom, you can apply for finance.

  • Can I still apply for finance if I only have a provisional licence?

    Yes. However, the lenders are limited so you will be restricted to advance and vehicle type finance only. You may have to provide proof of fully comprehensive car insurance to proceed.

  • How old do I need to be to apply for finance?

    The legal minimum age to apply for vehicle finance is 18.

  • How do I apply for finance?

    We offer plenty of finance options from a panel of approved lenders that will help put you in the driving seat, with personalised plans tailored for you. Just ask one of the sales team for a bespoke quotation, or get a quote from our online system where you can complete an application in the comfort of your own home.

  • Can you collect my car?

    Yes. We are always on the lookout for good quality, well maintained cars or vans similar to those we typically sell. We are happy to travel nationwide and collect a vehicle from your home.

  • How will I receive the money?

    We pay by immediate bank transfer, so please bring your bank details with you. If you have outstanding finance we can settle this too (you will need to bring your settlement letter along with you).

  • How much does it cost to deliver a car to my house?

    If you're interested in taking advantage of our home delivery service, we can make all the necessary arrangements to deliver your vehicle direct to your door. Please get in touch with us so we can provide you with a quote based on your requirements. 

  • What documents do I need to bring with me?

    You will need to bring your vehicle documents and proof of identity, including; V5 logbook, MOT certificate, service history details, owners manual, spare keys, plus any additional items or paperwork and repair invoices you may have. If a valid V5 logbook cannot be provided, you will be charged a £200 holding fee until this is presented (refundable within 28 days once a V5 logbook is provided – non-refundable thereafter). A valid UK photo driving licence or your current passport is required as proof of ID, plus two original documents providing your current address dated within the last three months (for example: a bank statement, council tax statement or any other utility bill).

  • How will you value my car?

    We will value your car in a variety of ways; from an analysis of used car prices and market trends, to a physical inspection and test drive. We will look at your vehicle's condition, history, and desirability/specification before a final valuation and offer is given. Simply visit the sell your car page on our website and fill in the form. A member of our buying team will be in touch to arrange an appointment with you.

  • I want to sell my car or van, will Windmill Motors buy it?

    Yes we can buy your car or van, even if you don’t buy one of our vehicles. Find out more by visiting our Sell Your Car page

  • Do I need to do anything with my part-exchange V5 logbook?

    When you hand over your part-exchange V5, you need to keep Section 9 (Transfer to Trade) so you can sign, complete and return this part to the DVSA. The DVSA will then write to you within 30 days to confirm you've been removed from the vehicle record, and you will receive a road tax refund of any full month remaining from the DVSA.

  • What should I do if I have lost my V5 logbook?

    If your V5 registration document/certificate (or the new keeper supplement) has been lost, stolen or destroyed, you will need to purchase a replacement from the DVSA at a cost of £25. You can complete a Vehicle Registration Certificate V5C Application Form (V62). This form is available from local Post Office branches, or can be downloaded by visiting: https://www.gov.uk/vehicle-log-book.

    If you have already registered as the vehicle keeper on the DVSA computer and there are no changes to your personal or vehicle details, you can apply for a duplicate copy by calling 0300 790 6802 using a debit/credit card for payment. If a valid V5 logbook cannot be provided, you will be charged a £200 holding fee until this is provided (refundable within 28 days once a V5 logbook is provided - non refundable thereafter).

  • What do I need to do if I have a private number plate on my part-exchange?

    You will need to put your private number plate on retention with the DVSA (Driver and Vehicle Standards Agency) before you collect your new car from us. Please allow up to 5 working days for your documentation to arrive in the post once the retention has been completed. There is an £80 charge from DVSA for this. You can then transfer your private plate (free of charge) onto your new car once the V5 logbook arrives in your name. Please follow this link to retain your number plate:

    https://www.personalisedvehicleregistration.service.gov.uk/retain/vehicle-lookup.

  • Can I part-exchange my old car even if it has outstanding finance on it?

    Yes. The remaining balance will go on the finance for the car that you will be purchasing from us and we can settle the finance on your current vehicle.

     

  • What documents do I need to bring with me?

    You will need to bring your vehicle documents and proof of identity, including; V5 logbook, MOT certificate, service history details, owners manual, spare keys, plus any additional items or paperwork and repair invoices you may have. If a valid V5 logbook cannot be provided, you will be charged a £200 holding fee until this is presented (refundable within 28 days once a V5 logbook is provided – non-refundable thereafter). A valid UK photo driving licence or your current passport is required as proof of ID, plus two original documents providing your current address dated within the last three months (for example: a bank statement, council tax statement or any other utility bill).

  • Do you take part-exchange vehicles?

    We are happy to accept all types of vehicles for part-exchange. You can get a competitive price for your current vehicle from one of our team on site, or by visiting the Part Exchange page on our website. We will value your vehicle for free and hold the price for up to 7-days.

  • What do I need for a home delivery?

    We will need your driving licence with your current address. However, if your driving licence does not list your current address or you would like to use your passport, we will also need to see a recent utility bill with the correct address on it. You will also need your photo ID when we deliver your vehicle.

  • Do you offer home delivery?

    Yes we offer nationwide transported delivery for our customers. Please enquire for a bespoke quote or visit our Home Delivery page for more details.

  • Are you open on weekends?

    Yes. Our dealership is open on Saturday and Sunday. Our MOT and Service centre is only open Monday to Friday.

  • Are all of Windmill Motors vehicles checked?

    Every vehicle bought from Windmill Motors will undergo a comprehensive pre-delivery inspection, a fresh interim service if due and a new 12 months MOT with no advisories (if due within 6 months) before you collect your new car.

     

  • Do you do HPI checks on all your vehicles?

    Windmill Motors carries out an HPI check on every vehicle prior to it going on sale. This is to ensure it has no outstanding finance, has not been reported as stolen, and has not previously been written off by an insurance company.

  • Can I test drive a vehicle?

    Yes. We offer test drives 7-days a week on all vehicles displayed. Simply ask one of our team to arrange it for you. We simply require a photo card driving licence from you. If you only have a paper licence, we would need to see an additional photographic ID such as your passport. Obviously we don't charge anything for taking a test drive, but we do recommend booking a test drive before you visit us to avoid any delays when arriving on site.

  • What do I need to bring with me to buy a car?

    One form of photo ID to prove who you are - this can be a driving licence or passport, for example.

  • I’m unable to come to the dealership to view the car I’m interested in. Can you send me a walk around video or do a live video viewing?

    Yes. We can send you a short walk around video of your chosen car. Alternatively, one of our sales team can call you via Facetime or WhatsApp video at a pre-arranged date and time to show you around the car virtually.

  • How do I reserve a car or van?

    You can reserve a vehicle over the phone using a debit card, when we’ll take a £200 fully refundable deposit. Alternatively, you can reserve online for £99, or visit us to view and test drive the car in person before you reserve. Deposits can be paid by debit card, cash or bank transfer. Please note that deposits placed in person are considered a purchase deposit, so we will reserve the car until the vehicle is ready for collection. This type of deposit is non-refundable, but is transferable.